One of the best way to provide with good customer service to the clients is by offering them all that they require from a product before actually the query arises. This is possible only if you provide with the good documentation for your product so that all their queries get sorted out easily by referring to it. Besides this it will also save the time of the visitors and also the support team as they will not have to answer each of the questions and the visitor can easily refer the documentation for the help. It will also allow the visitors to access the information anywhere and anytime and help to create the electronic version of the documentation that will be help to send the electronic drafts.
There are so many plugins that are available that will help to create the product documentation very easily. But one of the best plugin to create the online Documentation is Documentor.
Key Features of Documentor:
- One can easily create an online product guide or help document.
- It supports different content types such as code snippets, videos, images, PDF embeds, Google Maps, Tables and many more.
- One can easily add sections and change colors and embed.
- It is responsive online documentation.
- One can easily embed the guide using the shortcode or template tag.
- It is WPML compatible.
- There is a live preview on the Dashboard.
- It comes with different skins and layouts to change the layout of the document.
and many more features…
Implementing Cache on Product Documentation:
One can easily implement the cache for the Product Documentation by using the different plugins and they are:
One of the fastest caching engine for WordPress that produces the static html files.After the file is generated then the webserver serves that file instead of processing the comparatively heavier WordPress PHP scripts. Out of the total visitors 99% of the visitors will be served the static html files. The visitors who do not see these static files will be benefited as they will see different cached files that are better than uncached. Besides caching this plugin also creates copies of every page that is accessed on a blog which is in the form that is served by the web server. Super cache files are compressed and stored in a way that the heavy compression is done only ones. As these files are much smaller so they are sent to visitor’s browser very quickly than uncompressed html. Due to this the server takes less time for talking over the network which saves CPU time and also the bandwidth due to which the next request is served very quickly. It also allows you to use CDN with the caching system. It supports mobile feature that enables caching supports for tablets and smart phones easily. There is a Cache rebuild option that displays the cached pages even when the newer versions of cached pages are created.
Using either of the above plugins cache can be implemented on the Product documentation that will also improve the performance of the website.